Run down the checklist of all the essential touch points of a luxury hotel – the quality of the dining experience of the hotel restaurant, comfort and size of the bed, thread count on the sheets, spaciousness and decor in the luxury rooms, the quality of amenities like the fitness centre, the luxuriousness and modern feel of the bathroom, right down to the more minute details, like the quality of the in-room coffee experience.
Then there’s the location of the property – call it the “walkability factor”, the proximity to everything that marks a major, cosmopolitan city.
All of these are vitally important, obviously. Just don’t ever underestimate the importance of the people. That’s where San Francisco’s Stanford Court really rises and shines.
Leland Stanford no doubt never envisioned what his mansion home would become back in the 19th century. The original house was wiped out by the San Francisco earthquake of 1907, rebuilt, became an apartment complex, then a hotel. If old Leland was anywhere near as friendly as the people working at the hotel these days then he must have been a helluva guy.
A couple of Canadians looking to watch the Toronto Raptors take out the Milwaukee Bucks in Game 6 of the NBA’s Eastern Conference Final experienced this first hand. Staff there created a spot on the plush lounge area leather couches right in front of a 60-inch TV. They’d come by, bring us dinner, stay on top of our drinks, ask about the game, laugh it up – just relaxed, nice, sociable people, led by Danny Sparks, Front Office Manager.
The Stanford is the opposite of the hoity-toity, froufrou, opulent feel, and that’s a good thing. It’s more like coming home to friends and family, but in a beautiful setting.
“There is nothing more important for us at Stanford Court than providing incredible service in our guest experience,” says General Manager Tony Roumph. “We believe that our warm and friendly, yet unpretentious, service allows us to differentiate ourselves from other properties in San Francisco. Part of ensuring that our team creates memorable and personal engagement with our guests begins with the recruiting process. I truly believe that you can train almost anyone to do any task required, but you cannot teach someone to be hospitable; it is an innate quality. We look for individuals who truly have a passion for people and great service.”
“Additionally, our tech touchpoints help grow our personal connection with guests that we strive for on a daily basis, from our iPad check in process to our chat service available to guests both on our website and upon arrival,” Tony adds.
The Stanford Court is located right atop the famous Nob Hill district in San Francisco. In January it was announced the hotel had been accepted into membership of Preferred Hotels & Resorts, the world’s largest independent hotel brand that represents more than 700 distinctive hotels, resorts, residences, and unique hotel groups across 85 countries, as the newest experience available within the Preferred Hotels & Resorts Connect Collection – no easy feat.
The Stanford Court relaunched in August 2018 after a multi-million dollar renovation, with reimagined guest rooms, a revamped lobby, a state-of-the-art fitness centre, and a new food and beverage experience near the front lobby anchored by Seven Stills Brewery & Distillery.
The 400-room hotel is located right next to the only intersection point of San Francisco’s famous cable car line system. The Stanford Court very much celebrates the tech forward, entrepreneurial, innovative spirit of the city, with unique luxury touchpoints like Daylighted digital art installations in the hotel lobby, Kinima.fit virtual personal training and Peloton bikes in the 24 hour fitness centre, murals by Bay Area artists, and Well + Away VitalKits with vegan and gluten free snacks.